Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@mindypaige.com

Product

Click here for information on sizing. If you have any questions on your size or would like to order a custom length, please email us at orders@mindypaige.com.

Our jewelry is meant to be versatile for everyday. For our wraplets and other 14k gold-filled pieces, this means you can typically go about your daily activities such as sleeping and showering without any special considerations. However, please remove your plated hematite pieces (such as the stonies) before showering or swimming.  

*For all of our jewelry, please avoid direct contact with perfume, hairspray and lotions as they may cause metals to tarnish.

Shipping

Most items ship within 3-5 business days. Custom orders may take up to 2-4 weeks. You will be sent an email confirmation when your order ships.

We ship using UPS, USPS and FedEx. The estimated shipping timelines are listed below:

US

Ground: 3-5 business days

Expedited: 2 Day Shipping: 2 business days

International

Ground: 7-20 business days

Expedited: 3-5 business days

US

Shipping is free for ground delivery on orders above $100. Otherwise ground shipping costs $5. Expedited domestic shipping varies in cost depending on location.

International

Cost varies depending on location. Shipping costs will be calculated during the checkout process.

Other

Absolutely! We're more than happy to communicate any kind words that you would like to include with the item(s). Please include your note in the "Order special instructions" box on the shopping cart page.

We love our retail partners! Please contact josh@mindypaige.com for more information.

Pricing

Prices are subject to change. We are unable to offer price adjustments

Returns

While we're confident you will absolutely love your piece, we do understand that sometimes things don't work out. For unworn pieces, we accept returns for a full refund (minus shipping) for products shipped back within 10 days of receipt. Returns past this date are eligible for store credit only and are subject to a 20% restocking fee.

*Only items in original condition may be returned.

*Custom items are final sale and may not be returned.

In the unlikely event of breakage, send us the piece back and we will repair and replace it within six months of purchase at no additional cost. After six months, a repair/material cost will apply.